Resources
Community & Support
Peer community, 24/7 support and curated insights for security and GRC professionals.
Why teams choose this
Peer community
Private Slack community for customers and security leaders.
24/7 support
Round-the-clock technical support with industry-leading SLAs.
Knowledge base
Searchable docs, runbooks and how-to articles.
Customer council
Quarterly council shapes the product roadmap.
<15 min
P1 response
24/7
Always on
98%
CSAT
// features
What's included
- Private customer Slack community
- 24/7 follow-the-sun support
- Searchable knowledge base & API docs
- Status & changelog feed
- Quarterly customer council
// how it works
How it works
- 01Connect
Add your domain or vendor list — no agents, no DNS changes. a support request starts within minutes.
- 02Analyze
Our engine continuously ingests open-source intelligence, scan data and threat feeds to produce an objective risk score.
- 03Act
Receive prioritized remediations, alerts and exportable evidence — share with your team, board or auditors.
Quick Answers
Community & Support — frequently asked questions
- How do I get support?
- Open a ticket from the app, email support@securityrating.com, or chat with us in the customer Slack.
- Is the community open to non-customers?
- The Slack community is customer-only. The knowledge base, status page and changelog are public.
- Is there a status page?
- Yes — status.securityrating.com publishes incidents, scheduled maintenance and SLA performance.
- Is the community free to join?
- The customer Slack is included with every paid plan. The knowledge base, status page, changelog and public webinars are free for anyone.
- What support SLAs do you offer?
- Standard: 24-business-hour first response. Professional: <4 hours, business hours. Enterprise: <15 minutes for P1, 24/7 follow-the-sun.
- How do I report a security issue in SecurityRating itself?
- Email security@securityrating.com. We follow a published responsible-disclosure policy and respond to all reports promptly.
Related capabilities
Ready to see Community & Support in action?
Talk to our team about a 30-minute walkthrough tailored to your environment, or run a free non-intrusive scan of any domain.